We fundamentally believe you will be thrilled with the products you purchase from Vinha Do Cercado. That’s because we go out of our way to ensure that we provide the best quality wine in Portugal. We understand, however, that sometimes a product may not be what you expected it to be. In that event, we invite you to review the following terms related to returning a product.
Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the European Consumer Law and other applicable European consumer protection laws and regulations.
Please note there may be limitations on your right to return and obtain a refund for products, however, these limits will always be subject to your statutory rights.
In addition, please note the following:
• In the case of items returned with a gift receipt, Vinha Do Cercado will offer you a Vinha Do Cercado Gift Card equal to the purchase price of the gift, including tax and any other fees.
If you are not fully satisfied with your purchase, you can return your wines within 14 days of purchase for a full refund. Please email firstname.lastname@example.org to initiate the returns process.
Any unopened wine must be returned in original condition. For each wine you would like to return, you will need to select the item, a reason for return, and whether you’ve opened the bottle.
Once you’ve submitted your return request, you’ll receive an email confirmation with your return details. Our carrier will contact you within two (2) business days to arrange collection. If possible, please use the original packaging.
Once we receive the item(s) we’ll process the return, issue a refund, and send you a return receipt confirmation email.